Kiwi Mobile join FAQs
With our Choice and Choice Lite plans, you only pay for extra max speed mobile data when you actually need it. If you’d rather pay one set price for unlimited max speed data, our Choice As plan could be just the ticket. Head over to our plans page for a full rundown of how each option works.
You start with 5GB of fast data for $1.30 a day.
You can level up to the next data tier when you need more max speed data OR stay at the current daily rate to keep using Endless Data at 1.2mbps until the end of your data cycle. Either way, you'll only pay for higher max speed data tiers if and when you need them!
You can choose to ‘level up' to max speeds on the next data tier at any time before the end of your data cycle. Each tier has a small increase in your daily price which comes into effect from the day you level up. At the start of each new data cycle, you'll return to max speeds on the 5GB tier.
The tiers are:
- 5GB at $1.30 per day
- 10GB at $1.60 per day
- 20GB at $1.90 per day
- 40GB at $2.00 per day
- ∞GB at $2.10 per day
If you add buddies to your account, you'll receive a discount on both your own and your buddies' rates if you're both on the Choice or Choice As Plan.
On the Choice plan there are 2 modes: Max Speed or Slow Down. When you join you're defaulted to ‘Max Speed' mode.
In Max Speed mode, you get unlimited max speeds. Just before you reach each data tier allowance, you'll automatically level up to the next tier to stay at max speeds. At the start of each new data cycle, you'll return to max speeds on the 5GB tier.
If you want to have more control over your data usage or spend, you can choose Slow Down mode. In slow down mode, you can choose your max speed data tier limit. When you reach your tier limit allowance you'll get Endless Data at reduced max speeds of 1.2mbps and your daily rate will not increase.
For more info, check out our page on How It Works.
You can level up to the next data tier when you need more max speed data OR stay at the current daily rate to keep using Endless Data at 1.2mbps until the end of your data cycle. Either way, you'll only pay for higher max speed data tiers if and when you need them!
You can choose to 'level up' to max speeds on the next data tier at any time before the end of your data cycle. Each tier has a small increase in your daily price which comes into effect from the day you level up. At the start of each new data cycle, you'll return to max speeds on the 1GB tier.
The tiers are:
- 1GB at $0.59 per day
- 1.5GB at $0.89 per day
- 2GB at $1.19 per day
- 3GB at $1.49 per day
- 4GB at $1.79 per day
On the Choice Lite plan there are 2 modes: Max Speed or Slow Down. When you join you're defaulted to 'Max Speed' mode.
In Max Speed mode, you get unlimited max speeds. Just before you reach each data tier allowance, you'll automatically level up to the next tier to stay at max speeds. At the start of each new data cycle, you'll return to max speeds on the 1GB tier.
If you want to have more control over your data usage or spend, you can choose Slow Down mode. In slow down mode, you can choose your max speed data tier limit. When you reach your tier limit allowance you'll get Endless Data at reduced max speeds of 1.2mbps and your daily rate will not increase.
For more info, including some real life examples check out our page on How It Works.
With Choice As, there are no pricing tiers based on how much data you use. You just pay a single set price of $2.22 per day for unlimited max speed data.
For more info, check out our page on How It Works.
Three simple plans that are flexible, fair, and designed to save you money! The right plan for you depends on how much max speed data you want, and how you like to manage it.
- Choice Plan - Great if your data needs change each month. You start with 5GB of max speed data per day tier, and you can choose to level up to higher data tiers as you go. Only pay for more if you need it. Endless Data at reduced speeds is included after your tier, or keep levelling up right up to unlimited gigs.
- Choice As Plan – Want to keep it super simple? Choice As has no tiers, no fuss. Just pay a set price of $2.22 per day and enjoy unlimited max speed data all month long. No worries about running out, no tracking, no surprise charges.
- Choice Lite Plan - Ideal if you use less data and want to keep things light, simple, and affordable. You start with 1GB of max speed data per day tier, level up only if you need more, and enjoy Endless Data at reduced speeds once you hit your chosen limit.
Not sure which one’s right for you?
Head to our plans page, or chat with our team to help you find the perfect fit.
Kiwi Mobile customers can add up to 4 buddies to their account. Every buddy gets their own call, text and data allowance, and everyone's usage can be different and change month to month.
> With two of you on the Choice or Choice As Plan, you both save 15c per day
> If you have 3 or 4 buddies on the Choice or Choice As Plan on your account, you'll all save 30c per day
Sign up yourself, and then you can add your buddies.
Choice Lite doesn't get any buddy discounts, just great prices and flexibility.
Check out our buddies section for more details.
Once you're ready to add buddies, just log into your account through the website or app to provide your buddy's name and email, and we'll send them an invite to join your account.
We're hooked up to the reliable 2degrees network, which has coverage in 98.5% of the places Kiwis are based. Check out our coverage page for more info.
Yup! You can select that option during the sign up process online. For more info, see our page around porting . Otherwise, we can supply a brand new number (this will begin with 02665)
Kiwi Mobile customers can take their plan with them for just $8/day in over 100 destinations, which is automatically applied when we detect roaming usage in those countries.
Plus we offer data packs for a number of other locations.
Use the search function on our roaming page to see what's on offer for your next trip abroad.
It's super easy - just log into your account on the website or app and you'll see the option to give Kiwi Mobile go.
At this stage we don't offer prepay, but you can choose what payment date works for you whether it's weekly, fortnightly or monthly (you can even pick the day that works for you).
If you want to have more control over your mobile data usage or spend, you can choose Slow Down mode on our Choice or Choice Lite plans.
In Slow Down mode, you choose your preferred tier limit. When you reach your tier limit you'll get Endless Data at reduced max speeds of 1.2mbps and your daily rate will not increase.
You can still choose to 'speed up' to max speeds on the next data tier at any time in the app. You'll only pay the higher data tier daily rate for the remaining days of your data cycle.
Your data cycle is your monthly plan cycle.
It starts the day you got connected with us. Throughout each data cycle, your usage & tiers (unless you're on the Choice As plan) tick upward as you use more max speed data. At the start of each new data cycle you return to max speeds on the 5GB tier on Choice or the 1GB tier if you're on Choice Lite.
Data cycles are different than billing cycles.
For example, if you get connected on the 6th of June, your data cycle will restart on the 6th of each month. The length of each cycle will vary slightly (depending on the length of the calendar month), but you'll always have 12 data cycles in a year (not 13 like some sneaky providers with 28 day data cycles).
With us, you can choose to pay weekly, fortnightly or monthly on the day that you choose, so your data cycle functions independently of your billing cycle.
Kiwi mobile general FAQs
Electric Kiwi is hooked up to the reliable 2degrees network.
2degrees and other NZ providers began shutting down 3G services at the end of 2025. This helps improve 4G coverage and make room for growing 5G technology. For 2degrees this was completed on 2 February 2026.
Text 3G to 550 to check if your phone is 4G capable. Find out more here.
Premium SMS also has it's own full dedicated page.
If you're still unsure, just reach out to us on live chat.
Voice over Long Term Evolution (VoLTE) is making high-definition (HD) calls from your mobile using a 4G network. Our VoLTE page has all the nuts and bolts on if this is availale for you and how to get it set up.
Want to quickly check if your device is WiFi calling or VoLTE capable? We thought of that too, and here's the current list.
Endless Data: After reaching your max speed allowance, you can continue to browse the internet without extra charges - but with reduced speeds. The reduced speed is suitable for basic tasks like browsing and messaging. With Kiwi Mobile on the Choice or Choice Lite plan you can stay at your current tier after hitting your cap at and browse at 1.2mbps speeds, or level up to get more max speed data for a small increase in daily price.
Unlimited Data: Enjoy unlimited high-speed data for streaming, gaming, and browsing throughout the month. It means no worries about hitting a cap, but also tends to come with a higher price tag.
In summary, Endless Data lets you stay connected without extra charges but at reduced speeds after reaching a limit.
The 'Total GB usage' for mobile shown in the app does not include endless data used during Slow Down mode. It only records max speed data usage. If there is a current data session, that usage may not be available to view in real time - so there may be a slight delay.
Nope, once you're at a tier you have two options once you run out of max speed data. Either"
> Keep using endless data at a slower speed (1.2mb/s)
Or
> Level up to get more max speed data for a small increase in daily price.
You can keep leveling up for max speed data for that cycle if you need to!
Definitely not - you each have your own data allowance and can select whether you'd like to go up to the next data tier (except on Choice As, where you get unlimited max speed data with no tiers at all). Check out our buddies page for more info.
Kiwi Mobile SIM FAQs
If you opted for an eSIM - our dedicated eSIM page is the one for you.
On the other hand, a pSIM (physical SIM) is the traditional SIM card we've all been using for years. It's a small, removable chip that you insert into your phone. You still need to physically swap it out if you want to change carriers or plans.
We'd recommend the eSIM option as long as your phone supports it.
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