Outages
Your local lines company is responsible for fixing electricity outages and faults.
Find their contact info in the app under Support, in your online account, or below.
These numbers aren’t for Electric Kiwi. If you need help with your account, give us a buzz on chat or head to our support page.
Lines company unable to help?
If you have contacted your lines company about your electricity outage, and they were not able to help, the issue is related to your property rather than the lines network.
In this case call our faults team on 0800 THE KIWI (843 5494) and select option 0.
North Island
contact info
Top Energy
Mid and Far North districts
Website
0800 867 363
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Northpower
Whangarei, Dargaville, Kaipara and surrounding districts
Website
0800 10 40 40
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Vector
North Shore, Auckland and surrounding Auckland districts
Website
0508 VECTOR (832 867)
~
Counties Energy
Papakura, Pukekohe and surrounding Bombay districts
Website
0800 100 202
~
WEL Networks
Hamilton, Raglan and surrounding Waikato districts
Website
0800 800 935
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Waipa Networks
Cambridge, Te Awamutu and surrounding districts
Website
07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
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Unison
Rotorua, Taupo, Napier, Hastings and surrounding districts
Website
0800 2 UNISON (0800 286 476)
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The Lines Company
King Country and Ruapehu
Website
0800 367 328
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Centralines
Waipukurau, Waipawa and surrounding districts
Website
0800 667 693
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Electra
Levin, Paraparaumu, Kapiti Coast and surrounding districts
Website
0800 LOSTPOWER (567 876)
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Firstlight (formerly Eastland) Network
Gisborne, Wairoa and the East Coast
Website
0800 206 207
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Horizon
Whakatane, Eastern Bay of Plenty and surrounding districts
Website
0800 THE KIWI (843 5494)
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PowerCo
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Website
0800 THE KIWI (843 5494)
~
Wellington Electricity
Wellington, The Hutt and surrounding Wellington districts
Website
0800 THE KIWI (843 5494)
~
Scanpower
Northern Tararua and Southern Hawkes Bay region
Website
0800 808 039
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TENCO
Website
0800 359 500
~
South Island
contact info
Network Tasman
Nelson and Tasman
Website
0800 508 100
~
Marlborough Lines
Marlborough region
Website
03 577 7007
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Mainpower
North Canterbury and Kaikoura region
Website
0800 30 90 80
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Orion
Christchurch, Rolleston, Banks Peninsula and surrounding Canterbury districts
Website
0800 THE KIWI (843 5494)
~
The Power Company (Powernet)
Southland
Website
0800 808 587
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EA Networks
Ashburton / Mid-Canterbury
Website
0800 THE KIWI (843 5494)
~
Alpine Energy
South Canterbury / Timaru
Website
0800 66 11 77
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Aurora Energy
Dunedin, Mosgiel, Queenstown, Wanaka, Cromwell and surrounding districts
Website
0800 22 00 05
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Network Waitaki
North Otago / Oamaru
Website
0800 440 220
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Buller Electricity
Northern West Coast of the South Island
Website
03 788 8171
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Westpower
West Coast of the South Island
Website
0800 768 241
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