You can add buddies at any time via your app or online account. You just provide your buddy’s name and email, and we send them an invite to join your billing account.

Currently, you can add up to four buddies to your billing account.

The Primary Account Holder will be able to see basic details of all buddies linked to their account, but the buddies themselves won't have access to that info.

This can be done by contacting us at live chat. Note that the buddy would be given a two day notice/grace period before they are removed from your buddy account to give them time to make alternative arrangements. If there is a special situation requiring their access to be stopped immediately, please feel free to discuss with the team.

We will contact them by email to let them know and to help them make alternative arrangements.

For each Buddy connection that is successfully set up, you, as the Primary Account Holder will receive a discount based on the number of Buddy connections on your account:

• If one Buddy is added, both connections get a discount of $0.15 per day.
• If you add two or more Buddies, all connections receive a discount of $0.30 per day.

Definitely! Once they join (if they're not an Electric Kiwi customer already) they will be sent log in details for their account. If they are a current customer for power or broadband, their mobile account will be added to their current app (provided they sign up with the same email address we already have).

The primary account holder is responsible for all charges that buddies linked to your billing Account incur, including plan charges, add-ons, roaming, international and premium calls and service charges. These charges will appear on the Primary Account Holder’s invoice.

Not yet! But it's something we hope to have available in the near future.

Ideally you'll have them create a free one with many of the providers available (gmail is most common), but if not - contact our team and they will be able to help and explain any limitations.

If you are under 18, you can only join as a buddy linked to a Primary Account Holder - you must be 18 + to become a Primary Account Holder.

You can contact us on live chat to bar a Buddy’s number. Barring (suspending) a number will restrict all services on that phone number, and will ensure that no one has access to rack up charges for that number. When a buddy’s connection is barred, plan fees and Add-ons (if the Buddy has them) will continue as normal while the number is barred. A buddy can also bar their own connection at any time and should do so if their mobile is lost or stolen.

Primary Account holders can request a record of all calls and text messages made to/from a Buddy’s connection (but not the content of calls, texts or internet usage).

You continue to be responsible for any outstanding charges that remain on your account at the time to become a Buddy.