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Our Service Promise

Nothing less than the best service experiences in the world.

Chat with us via the app or website business days 8am-8pm and weekends 10am-6pm.

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Award Winning Service

Check out the some of awards the team have snagged.

  • 2023, 2024, 2025 Canstar Blue Most Satisfied Customers for Bundled Utilities
  • 2022 NZ Compare People’s Choice Award - Power
  • 2024 NZ Compare People’s Choice Award - Mobile
  • 2024 NZ Compare Best Customer Support – Power
  • 2021, 2020 and 2018 Consumer People’s Choice award
  • 2025, 2023. 2022, 2021 Reader’s Digest Quality Service Award Gas & Electricity Provider
  • 2025, 2023, 2020 & 2017 Canstar Blue Most Satisfied Customers Award – Electricity

Other awards

We won the Deloitte Fast 50 – Fastest growing company in 2018, and we’ve kept that momentum ever since!

In 2020 the Charge - World’s Best Challenger Brand Award was added to the mantelpiece.

In 2021 we picked up the NZ Marketing Awards - Best In-House Marketing.

The 2023 NZ Compare Awards prize for Best Energy Innovation was up next, thanks to our handy Green Meter.

Bysshe

Smooth, slick, and fairly priced. Hour of power is awesome!

Mike

Electric Kiwi is a fantastic company to deal with, it's easy to find prices and the best plan for you on their website, we are still paying %40 less for power than when we joined over 3 years ago

Joanna

Signed up online, it was really quick and easy to do. Clear instructions to follow and good communication via email.

Anthony

Reliable and efficient service! Ka pai!

David

Dealing with electric kiwi is really easy, they are very quick to respond and their online staff are awesome to deal with.

Vinesh

Great company, very friendly and just easy as to switch. Best solar buy back rates in NZ, and the free hour of power daily is just great.

Roland

Great company, very friendly and just easy as to switch. Best solar buy back rates in NZ, and the free hour of power daily is just great.

Kerry

Have only heard good things about this company, so have decided to give them a try. So far they have promised to better my previous bills over first year, so off to a good start.

Kiwis helping Kiwis

The shiny awards are nice, but what matters most is making things easy for you. See our Consumer Care page for more.

Our 100% NZ-based team are here to help, 8am–8pm weekdays and 10am–6pm weekends.

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Kiwi Mobile

Flexible plans designed to save you moolah. Everything you need, without the fluff.

That's better.

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Power

Cheaper off-peak power, no contracts, plus our famous free Hour of Power every day.

That's better.

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Broadband

Fast speeds at a fair price, without any sneaky contracts or notice periods.

That's better.

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