Using VoLTE to make high-definition voice calls from your mobile
VoLTE stands for Voice over Long Term Evolution (LTE ) or as its friends call it, 4G or 5G.
VoLTE allows you to make HD calls from your mobile using the 2degrees 4G/5G network that we leverage. Basically, when you make a voice call over VoLTE, you connect quicker and enjoy a clearer connection with reduced background noise.
Jump to section: How to get started | Roaming with VoLTE | VoLTE FAQs |
Get started with VoLTE
All you need is a VoLTE capable device and to be within our coverage area. The service does have some limitations in poor coverage areas.
Android devices have VoLTE automatically turned on. If you need to manually turn VoLTE on your Android phone for any reason, just follow the steps below:
- Go to Settings > Connections > Mobile networks > Toggle VoLTE Calls ‘ON’
At this stage, iPhones only have a basic VoLTE capability which you'd need to enable manually. To manually turn VoLTE on your iPhone, use the steps below:
- Go to Settings > Mobile > Mobile Data Options> Voice and Data > Toggle VoLTE ‘ON’
If you’re using a phone that isn’t on our list of VoLTE-compatible devices, we won't be able to say for sure if it would work with VoLTE with Kiwi Mobile.
Roaming with VoLTE
Worldwide, our network partners supporting roaming are decommissioning their 2G and 3G networks. This step is aimed at releasing frequency spectrum and network resources for their 4G and 5G networks. As a result, when you roam in countries where 2G and 3G have been retired, you must make sure of the following:
- You have an valid Kiwi Mobile plan
- You have confirmed your destination is VoLTE roaming-enabled.
- You have a VoLTE compatible device.
- You have enabled mobile data and VoLTE on your device
VoLTE frequently asked questions
Can I use VoLTE if my data is switched off?
Yup! VoLTE calls don’t use your phone’s data plan. It just helps you connect quicker on voice calls and enjoy a clear connection with reduced background noise by using the 4G/5G network.
Can I make an emergency 111 call with VoLTE?
Yes, you can call 111 in an emergency using VoLTE if your phone is VoLTE compatible.
Why can’t I make or receive calls even though my phone is listed as VoLTE capable?
If your phone is listed by us as a device capable of VoLTE, but you still can't make or receive voice calls, here are some of the possible reasons why:
- VoLTE is not enabled on your handset
- You may need or you need to update your device software
- If your phone is from overseas, it may not work with VoLTE on our network
- You don’t have 4G coverage in your current location
- Your Kiwi Mobile SIM may need to be enabled for VoLTE
