Getting started with Kiwi Mobile should be as simple as getting your new SIM and then being good to go. Sometimes, in situations like where a phone has been purchased overseas, a few extra steps are needed.
If all your settings look bang on, head over to our troubleshooting page.
Jump to section: The basics | APN for Apple | APN for Samsung | APN for OPPO | APN for other devices |
Always have the latest phone softare update installed. This will get the best out of your phone, and also automatically apply the right settings 99% of the time.
Make sure data roaming is on so you can browse the internet, send emails, and use MMS on the entire 2Degrees network (we use this for our customers). Roaming within NZ is included at no extra cost.
Double-check that your network mode and operator selection are set to automatic within your settings.
Check your APN settings - your Access Point Name should be ‘internet’ in order to work across our entire network. See below for details on how to access this on your device.
Here’s how to locate your iPhone’s APN settings:
Connect to the internet or tether with your phone:
Enable MMS
Here’s how to locate your Samung's APN settings:
If you still can't find the APN settings on your Samsung device head to the Samsung website.
Connect to the internet or tether with your phone:
Enable MMS
Here’s how to locate your OPPO's APN settings:
If you still can't find the APN settings on your OPPO device head to the OPPO website.
Connect to the internet or tether with your phone:
Enable MMS
Normally a quick Google search for "*phone brand and model* how to change APN settings" will give you some instructions on access this screen on your phone if needed.