Does Kiwi Mobile support 5G?

Yes, 5G is included on eligible Kiwi Mobile plans at no extra cost. You'll just need a compatible phone and to be in a coverage area.

How do I know if my phone can use 5G?

Most recent phones from Apple, Samsung, and other brands support 5G. Check our device list or your phone's specifications.

Where is 5G coverage available?

5G is rolling out across New Zealand. You can check current coverage maps on our website to see if your area is included.

Is there an extra charge to use 5G?

No, 5G comes at no extra cost on Kiwi Mobile. It's included as part of your plan if your device and area support it.

How do I activate 5G on my phone?

Make sure your phone software is up to date, and check your network settings to enable 5G. If you need help, contact Electric Kiwi support.

What's the deal with 5G?

5G stands for the 5th generation mobile network. It means speedier and more dependable connections for everyone, both at home and on the go.

Jump to section: Using and getting 5G | Can my device support 5G? | 5G symbol showing | How does Kiwi Mobile enable 5G? | 4G vs 5G | 5G safety |

Who can use 5G, and how do I get it?

To access 5G as a Kiwi Mobile customer you'll need a 5G capable mobile device with its software updated to enable 5G, and be within 2Degrees (whose network we leverage) 5G coverage.

2Degrees 5G has been rolled out across select parts of Auckland, Wellington and Christchurch - with more areas in the works. For further details check out our coverage page.

How can I check if my device supports 5G?

iPhone

Only iPhone 12 (including Mini, Pro and Pro Max) and later models support 5G. This is because they are built with the Apple A14 Bionic processor.

Currently with iPhone if you're using Dual SIM, 5G isn't available if both SIMs are active. You'll need to disable Dual SIM mode by turning off one of your SIMs. See below for details on how to do this:

Go to "Settings.
Tap and open "Cellular."
Choose the SIM that you want to disable.
Then "Turn off" the switch next to "Turn on this Line."

That will turn off the selected SIM. To switch back to the Dual SIM mode, just turn the switch mentioned above back on.

Android

One of the easiest ways to check if your smartphone supports 5G is to look up its specifications online. Usually a simple "does *phone model* support 5G?" will do the trick.

Otherwise, you can check it in your phone's settings using the below steps after making sure the latest update has been installed:

Open network settings
Go to "Settings" and select "Preferred network type."
Check if it supports 5G
On the "Preferred network type" screen you'll see all the specifications and networks supported by your phone listed. If 5G appears here then your phone supports 5G.

Why is there a 5G symbol in the corner of my screen?

This means you're already using 5G. If your phone is capable with the up to date software, 5G will automatically be used when available.

Does Kiwi Mobile work with other companies to enable 5G?

We leverage the 2Degrees network to ensure our customers have access to a reliable, trustworthy network. They have partnered with 5G Ericsson, who are a global leader in this technology.

What's the difference between 4G and 5G coverage?

5G is quicker and can handle more data than 4G. It can give you faster downloads, less lag, and a more reliable connection. To put it in terms of a video call:

4G: Video calls look clearer and stay fairly stable.
5G: Video calls are super clear, almost like you're in the same room - and even more stable

Is 5G safe?

Just like 2G, 3G, and 4G before it, 5G tech has been thoroughly tested by independent groups to ensure it won’t affect the health and well-being of Kiwis.

If you've heard a few rumours floating around the place, here's a list of various sources from around the world to help put your mind at ease.