Standard Rates and Charges
The one source of truth for any additional charges for anything outside the usage included in your plan.
For basic plan information:
- If you are on the Choice Plan, see the offer summary and the how it works.
- If you are on the Choice Lite Plan, see the offer summary and the how it works.
- If you are on the Choice As Plan, see the offer summary and the how it works.
- These specific terms and conditions apply in addition to any other Kiwi Mobile terms and conditions that apply to your use of our services.
- Standard rates for Australia do not include Australian External Territories (including Norfolk Island)
- The rates and conditions below apply when you use your Mobile Phone in New Zealand.
- All rates are inclusive of GST.
- Any mention of "unlimited" calls or messages is subject to our Fair Use Policy
Voice Call Rates
(incl. GST) – Per minute; part minutes are rounded up to the next whole minute
Voice call to any NZ mobile, any network, anytime
Unlimited at no extra charge
$0.69 when usage exceeds plan limit
Voice call to a standard NZ landline, anytime (standard landlines exclude calls to premium rate numbers, such as 018)
Unlimited at no extra charge
$0.69 when usage exceeds plan limit
Voice call to standard mobiles and landlines in Australia
Unlimited at no extra charge
$0.69 when usage exceeds plan limit
Voice call to standard mobiles and landlines in Ireland, UK, USA, Canada, China, India, Fiji
$0.69
Voice call to standard mobiles and landlines in Samoa and Tonga
$1.44
Voice call to the rest of the world
$1.44
Voice call to toll free 0800 and 0508 numbers
Free (If called from NZ)
Telecom Meet Me 083032
$1.10
Telecom Meet Me Collect
$0.44
083210 Telecom voicemail
$0.44
Satellite calls (IRIDIUM or INMARSAT)
$12.00
Emergency Services
Free
Calls to Scott Base Antarctica (+64240)
$2.50
New Zealand Directory Service (018)
$1.00 per call
International Directory Service (0172)
$1.95 per call
SMS (Text) & MMS (Picture Message)
(SMS is a text message up to 160 plain characters) (MMS is generally a Picture/Video message up to 300KB but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)
Rate – Per MMS or SMS (as applicable)
SMS to any NZ or Australia mobile (excludes premium SMS services)
Unlimited at no extra charge.
SMS to any other destination (excludes premium SMS services)
$0.20
MMS to any destination (NZ or international)
$0.50
Data associated with MMS (there will be charges to receive data associated with MMS when roaming)
No charge
Premium SMS
Premium SMS services are provided by third parties and not Kiwi Mobile. Please refer to your agreement with your premium SMS supplier for applicable rate. For more information on premium SMS see our dedicated page.
Satellite texts (IRIDIUM or INMARSAT)
$2.00 per SMS
SMS to Kiwi Mobile (eg purchasing add-ons or responding to our messages)
No charge
In-flight and Cruise Ship Roaming
All calls will be charged on a per minute basis and will be rounded up to the next whole minute. Please note that all roaming rates are GST exempt. For information on non cruise/flight international roaming with Kiwi Mobile see our roaming page.
Rate – Per MMS or SMS (as applicable)
Calling
$5.05 per minute*
Receiving calls
$1.15 per minute*
Sending texts
$0.91 per text
Data
Data roaming is not available
* All calls charged on a per minute basis and rounded up to the next
whole minute. Cruise ship and In-flight roaming rates exclude calling and texting premium rate and satellite phone
numbers. Roaming is not available on all vessels or aircraft, please check availability with your cruise or flight
provider.
If you have a device that is compatible with HD Mobile Calling or WiFi Calling, you may also be able to use
calling/texting services on WiFi Calling and be charged at your standard call rates.
