Question 1

Where can I find my Kiwi Mobile plan terms?

Accepted Answer

Find the Plan Terms section on this page for all current and previous Kiwi Mobile plan documents.

Question 2

What is the Kiwi Mobile Fair Use Policy?

Accepted Answer

Our Fair Use Policy explains how we ensure all customers get a fair, reliable, and safe experience using our mobile network.

Question 3

Where do I read about 111 emergency caller location info?

Accepted Answer

You’ll find our Emergency Location Service Policy here—see how we share your location with emergency services when you dial 111.

Question 4

How do I make a privacy or legal enquiry?

Accepted Answer

Get in touch through our support page or contact the Privacy Officer—details are provided in our Privacy Policy.

Question 5

What other mobile legal documents do I need to know about?

Accepted Answer

You’ll also find policies for direct debit, customer care, service fees, and more to help you understand your rights and responsibilities.

Legals - Mobile