Outages
Your local lines company is responsible for fixing electricity outages and faults.
The quickest way to find your lines company is in your app via the support tab, or through your online account.
Otherwise, scroll down to find your network, or for help with broadband or mobile outages.
Lines company unable to help?
If you have contacted your lines company about your electricity outage, and they were not able to help, the issue is related to your property rather than the lines network.
In this case call our faults team on 0800 THE KIWI (843 5494) and select option 0.
North Island contact info
Waipa Networks
Cambridge, Te Awamutu and surrounding districts
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Unison
Rotorua, Taupo, Napier, Hastings and surrounding districts
Website
0800 2 UNISON (0800 286 476)
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Electra
Levin, Paraparaumu, Kapiti Coast and surrounding districts
Website
0800 LOSTPOWER (567 876)
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Horizon
Whakatane, Eastern Bay of Plenty and surrounding districts
Website
0800 THE KIWI (843 5494)
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PowerCo
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Website
0800 THE KIWI (843 5494)
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Wellington Electricity
Wellington, The Hutt and surrounding Wellington districts
Website
0800 THE KIWI (843 5494)
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South Island contact info
Aurora Energy
Dunedin, Mosgiel, Queenstown, Wanaka, Cromwell and surrounding districts
Website
0800 22 00 05
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