Question 1

Where can I find Electric Kiwi’s broadband terms and conditions?

Accepted Answer

Find the current and archived broadband terms under the 'Terms & Conditions' section on this page for all NZ customers.

Question 2

What is included in the broadband legal documents?

Accepted Answer

You’ll find terms and conditions, hardware supply policy, service fees, customer care details, and more for your internet account.

Question 3

How do I update or cancel my broadband agreement?

Accepted Answer

Contact Electric Kiwi support for help with updating your details or to discuss ending your broadband service.

Question 4

Where can I find service fee details?

Accepted Answer

All admin and service-related fees for broadband are published here, along with other useful billing and legal information.

Question 5

What if I have a legal or policy question about my broadband?

Accepted Answer

Get in touch with our support team any time—we’re happy to help clarify policies and answer questions.

Legals - Broadband