No contracts or notice periods
We don’t believe in contracts or break fees, and that goes for broadband too.
Why pay for extra days you don’t use? With us, if you move or switch, your charges stop the day you leave.
Need to grab a modem?
We offer the option to purchase outright or rent to buy a Netgear Orbi RBR350 modem (valued at ~$250 RRP) if you need one.
It uses WiFi 6 technology to deliver strong, reliable, and fast WiFi throughout your home.
Perfect for streaming, gaming and high-speed browsing. It’s super easy to use and even comes with its own app to set up your WiFi and customise your settings.
Already have a modem?
Join with your own eligible modem for an even faster switch to Electric Kiwi Broadband.
Perfect if you're a bit of a techie and currently own a compatible high-end modem.
No more being charged a month in advance.
Unlike other providers, your first bill will only be for the days you’ve used so far.
Pay weekly, fortnightly or monthly - just like you do for your power.
If your broadband isn’t currently working as expected, head over to our dedicated fibre outage page.
You’ll be able to check for any outages in your area, and run through some troubleshooting steps to get back up and running if needed.
If you’re not currently with Electric Kiwi, just hit join, enter a few details and we’ll handle the rest. If you’re already an Electric Kiwi customer for power, log into your online account to add broadband in minutes.
You’ll need to provide us with a few basic details about your property and which plan you’d like to sign up for. It’s quick, easy and your broadband will be changed over within a few days. Just make sure to check you’re not locked into any contracts with your current provider.
Electric Kiwi Broadband is available throughout New Zealand. If you can join Electric Kiwi for power and your property has fibre installed, there is a pretty good chance we can supply you. Check in with the team on live chat and they’ll be able to let you know for sure.
At this stage we can only supply properties that have fibre already installed. Broadband Map is a great way to find out if fibre is available where you are and kick off the installation process.
We offer a “naked” broadband service without a landline included.
It shouldn’t do, but it always pays to make sure. Once you’ve signed up, drop your alarm provider a line. They will be able to get it all sorted.
Nope! We already offer the best rates we can up front, so no “discounts” for signing up for both power and broadband - just our sharpest prices right off the bat.
We try to keep everything as straightforward as possible with two simple plans for broadband, both with an easy-to-understand daily charge. For more info you can check our full T’s and C’s.
Your broadband bill will be sent by email as part of your invoice for power. It will simply include a line or two for your internet charges.
To keep our prices low, bills can only be received via email to the email address specified for your account. It also has the added bonus of saving a few trees!
Sweet Fibre is perfect for smaller households, or if you just casually use your internet for browsing, checking emails and the odd show on Netflix. If you’re a heavy user or live in a house full of movie buffs or people who download a lot, Sweet As Fibre is your best bet.
Sweet Fibre has average peak-time speeds of 321Mbps download and 108Mbps upload, at a charge of $2.65 per day. Sweet As Fibre with average peak-time speeds of 896Mbps down and 498Mbps up, at a charge of $2.95 per day. Both of these plans have unlimited data, with a single daily charge.
Check out our page on broadband speeds for more details on where the average comes from and what affects your broadband speeds.
All new Electric Kiwi Broadband customers who require a modem will currently be sent a Netgear Orbi RBR350. If you’d like to bring your own modem, see our BYOD page for more details.
We only supply properties with fibre already installed, so can’t help with the installation side of things. This may change in future though, so keep your eyes peeled!
That’s right. Fortunately, signing up for power and broadband at the same time is super easy. Just join online in minutes.
You can. It should be super easy if your modem is eligible and will usually connect automatically. We’d recommend confirming that the modem you want to use is compatible before getting started. If it is, you should be up and running within a few minutes.
You’ll want to make sure it supports DHCP authentication and VLAN tagging (this info will be available in the modem documentation or via the manufacturer if you’re not sure).
Keep in mind we may not be able to help with any issues if you use your own modem - there are too many out there to support all of them! Try getting in touch with the manufacturer if you need a hand with your specific modem.
4G wireless modems from Skinny, Spark or Vodafone unfortunately won’t work with Electric Kiwi broadband.
Any fibre modem from BigPipe, Skinny, ZeroNet, My Republic, or a Fritzbox from 2Degrees will need to be manually configured.
If your modem is compatible and isn’t connecting automatically, you’ll need to update the configuration of your modem with the settings below.
For a manual set up, make sure the modem is configured with these settings:
WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
VLAN ID (802.1Q): 10
802.1P (Priority): 0
IP Version: IPv4 or IPv6
MTU Size: 1492 or 1500
There’s a bit more in the way of info on our BYOD page.
The complimentary modem we send out has pretty good coverage, but if you think you’ll need an extender to boost your signal, let the team on chat know. Rather than an old fashioned extender, we’ll provide you with a mesh Wi-Fi unit. Mesh Wi-Fi uses multiple nodes to create a single, seamless Wi-Fi network.
There is an extra charge of $150 for a mesh Wi-Fi unit, and it will be sent to you by courier ASAP. The charge will appear on your Electric Kiwi bill. Depending on which modem you currently have, take a look at our dedicated mesh unit set up guide for either Netcomm or Orbi for more details.
This isn't something we offer, so make sure you're not locked into a contract before signing up with us!
We’re partnering with Vocus to deliver our broadband services because they know the ropes and we think they’re the best option.
If you’re on a DSL or a 4G Wireless connection and sign up with us for fibre - we’ll organise getting the new connection set up. Keep in mind though, you’ll need to speak with your current provider regarding cancellation of your DSL/4G service.
Electric Kiwi can provide you with a modem with the either purchase outright via your bill, or "rent to buy". If you choose the rental option, you will be charged 20 cents per day via your Electric Kiwi invoice. Once you have paid off the $150 cost of the modem (750 days, or 2 years 20 days at $0.20/day), it’s yours to keep!
If you leave before then, you can choose to pay out the difference and keep your modem, or send it back to us at no extra cost. You will have 30 days to return the modem once we have provided you the courier bag before the outstanding balance is applied to your bill.
If you’re experiencing an outage or an issue with your connection, head over to our broadband troubleshooting page. You’ll be able to check for any outages in your area, and run through some troubleshooting steps to get back up and running if needed.
We’ve made it easy to get your connection set up. Just follow our handy step by step instructions.
There’s no notice period to close your broadband account with us, but you’re welcome to tell us in advance if you want to. Otherwise, just hit us up on live chat and we’ll get it sorted that day.
If you are transferring the service to another provider, we recommend you confirm your new connection date with your new provider and then let us know so we can terminate your service with us on that date to ensure continuity of service.
At Electric Kiwi, we don't have data caps or throttle your connection based on usage. There's some handy information on broadband speeds (and how to get the most out of your connection) on our broadband speeds page.
Check out our broadband speeds page for more information on what might be slowing down your connection. If you’re still not having any luck, feel free to reach out to the team on live chat.
Unfortunately not. Electric Kiwi Broadband is bundled, so it’s only for customers who also have a power account with us. If you find a new power provider you’ll also need to find a new broadband provider.
If your broadband account start date is before the day your electricity account begins, you may see the first few days of fibre charges showing as a separate charge. Don’t worry though! This will only affect your first invoice, and you’ll still only be charged for the days you use.
We generally no longer send our customers Netcomm modems, however if you’ve moved house and need information on how to set up your Netcomm (or just want some general info) check out our dedicated page. You’ll be able to access the same page using the QR code on the box it came in.
Some retailers charge retroactively, so that might be your final bill. It’s best to get in contact with them to make sure things are closed off at their end.
At Electric Kiwi we want to do right by our customers. If you have an issue we’ll always do our very best to sort it out as quickly as we can, so please get in touch if you have a problem.
Free and independent services are available for any unresolved complaints.