ChargeNet billing partnership terms (“Terms”)
The Electric Kiwi & ChargeNet partnership allows you to pay ChargeNet charges to your regular Electric Kiwi (our) bill.
You can charge your plug-in electric vehicle (EV) at participating ChargeNet charging stations and have your ChargeNet charges added to your regular bill.
- Criteria to join
- What you’ll get
- How to start paying your ChargeNet charges via your Electric Kiwi bill
- How to stop paying your ChargeNet charges via your Electric Kiwi bill
- Disabling your ability to pay your ChargeNet charges on your Electric Kiwi bill
- Information and privacy
1. Criteria to join
To be eligible to add ChargeNet charges to your Electric Kiwi bill, you must:
- Be an Electric Kiwi residential electricity customer;
- Have an active account with ChargeNet;
- Have a single ChargeNet account linked to Electric Kiwi;
- Provide Electric Kiwi with the email address and account number of your ChargeNet account which we will share with ChargeNet in order to link the two accounts;
- Not be in an overdue status with any of your customer invoices for any of the services we may provide you;
- Use your EV for private use at all times (eg not for taxis, ridesharing or for any other government or commercial purposes).
2. What you'll get
You’ll get your ChargeNet charges billed to you via us from the date your application is accepted by us (and notified to you by ChargeNet).
You’ll be able to charge your EV at participating ChargeNet public charging stations.
You'll be charged for the power consumed over a session connected to a ChargeNet charger on your Electric Kiwi bill, based on the prices set by ChargeNet at a charging station level. For a full list of current charging rates, go to the Start Charge page at app.charge.net.nz.
Whenever you have a positive balance in your ChargeNet account, the credit on that account will be used first and then the remainder will be billed via your Electric Kiwi account.
The ability to pay your ChargeNet charges via your Electric Kiwi bill does not apply to other ChargeNet charges, for example ChargeNet's fob key charges. Any such charges are billed and payable to ChargeNet directly.
4. How to start paying your ChargeNet charges via your Electric Kiwi bill
You can submit a request for ChargeNet charges to be paid via your Electric Kiwi bill by going to the landing page and entering in the required information.
Once your request is approved by Electric Kiwi you will receive a confirmation email from us and ChargeNet.
5. How to stop paying your ChargeNet charges via your Electric Kiwi bill
You must provide us 3 days notice if you wish to stop paying your ChargeNet charges via your Electric Kiwi bill. You will be required to pay any outstanding balances.
6. Electric Kiwi may disable your ability to pay your ChargeNet charges on your Electric Kiwi bill
There may be a few instances where Electric Kiwi will disable the ability to pay your ChargeNet charges on your Electric Kiwi bill, these are:
- You are no longer an Electric Kiwi power customer;
- You no longer meet the Eligibility Criteria;
- You do not pay amounts owed to us by the due date for payment;
- You have been made bankrupt;
- You have not complied with these Terms, or with any other terms and conditions applicable to your use of the services;
- We reasonably believe that you have supplied incorrect or misleading information to us;
- You or anyone who makes use of your service or your equipment (with or without your authorisation) damages our or a network provider's network or puts our or a network supplier's network at risk;
- You harass, abuse or threaten our team members;
- You no longer meet the eligibility rules for the services; or
- If you are using your vehicle for anything other than personal use.
A fair use policy applies when charging your EV. Your charging must not be excessive or unreasonable. If it is, we may need to unlink your ChargeNet charges from our bill, but we will let you know in advance.
We may not always offer the option to have your ChargeNet charges on our bill and reserve the right to end the plan and disable your ChargeNet charges at any time if we choose to. We will tell you if we are going to do this.
If your services are terminated for any reason you must still pay us for your use of the services provided to you up to the date of termination which may also include charges to the end of your billing period.
7. Information and privacy
In order to enable your ChargeNet charges to be billed on your Electric Kiwi account, we need to collect information about your ChargeNet subscription. You agree to provide this to us.
Electric Kiwi Power - Standard Terms and Conditions also apply to the billing of your ChargeNet charges on your Electric account.
If these Terms are inconsistent with Electric Kiwi Power - Standard Terms and Conditions, then Electric Kiwi Power - Standard Terms and Conditions will prevail.
We may change these Terms at any time. If there are any changes, we will follow the procedures set out in the Electric Kiwi Power - Standard Terms and Conditions.