Your local lines company is responsible for fixing electricity outages and faults.
The quickest way to find your lines company is in your app via the support tab, or through your online account.
Otherwise, scroll down to find your network, or for assistance with broadband outages.
Lines company unable to help?
If you have contacted your lines company about your electricity outage, and they were not able to help, the issue is related to your property rather than the lines network.
In this case call our faults team on 0800 THE KIWI (843 5494) and select option 0.
If your broadband isn’t currently working as expected, head over to our dedicated fibre outage page.
You’ll be able to check for any outages in your area, and run through some troubleshooting steps to get back up and running if needed.
North Island contact info
Mid and Far North districts
0800 867 363
Whangarei, Dargaville, Kaipara and surrounding districts
0800 10 40 40
North Shore, Auckland and surrounding Auckland districts
0508 VECTOR (832 867)
Papakura, Pukekohe and surrounding Bombay districts
0800 100 202
Hamilton, Raglan and surrounding Waikato districts
0800 800 935
Cambridge, Te Awamutu and surrounding districts
07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
Rotorua, Taupo, Napier, Hastings and surrounding districts
0800 2 UNISON (0800 286 476)
The Lines Company
King Country and Ruapehu
0800 367 328
Waipukurau, Waipawa and surrounding districts
0800 667 693
Levin, Paraparaumu, Kapiti Coast and surrounding districts
0800 LOSTPOWER (567 876)
Gisborne, Wairoa and the East Coast
0800 206 207
Whakatane, Eastern Bay of Plenty and surrounding districts
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Wellington, The Hutt and surrounding Wellington districts
Northern Tararua and Southern Hawkes Bay region
0800 808 039
0800 359 500
South Island contact info
Wider Nelson and Tasman areas, excluding Nelson Electricity supply area in Nelson citys
0800 508 100
03 577 7007
North Canterbury and Kaikoura region
0800 30 90 80
Christchurch, Rolleston, Banks Peninsula and surrounding Canterbury districts
The Power Company
0800 808 587
Ashburton / Mid-Canterbury
South Canterbury / Timaru
0800 66 11 77
Dunedin, Mosgiel, Queenstown, Wanaka, Cromwell and surrounding districts
0800 22 00 05
North Otago / Oamaru
0800 440 220
Northern West Coast of the South Island
03 788 8171
West Coast of the South Island
0800 768 241