Bring your own device
If you're pretty clued up when it comes to tech, you can use your own eligible router with Electric Kiwi Broadband.
For our power customers who already have fibre internet and a compatible device.
No waiting for the courier.
Bring your own device to switch to Electric Kiwi even faster, often the same day.
Keep your current router and reduce your e-waste.
Enjoy the peace of mind that you're contributing one less thing going into the landfill.
Is your router compatible?
Before you decide to use your own router, make sure it supports DHCP authentication and VLAN tagging. This info will be available in the modem documentation or via the manufacturer if you’re not sure.
If so, it should be able to be set up with us, but check our FAQs for a list of the devices that have been tested so far.
Parts we can help with
We'll make sure everything on our side is configured correctly whether it's on the backend or the ONT.
All the details you need to get router configuration right will be provided.
What you're in charge of
The ins and outs of third party routers - there are too many out there to for us to be experts on all of them!
If you have your router password, we should be able to help you with your configuration using the RouteThis app.
Use the code EKWI for access, then hop on live chat for assistance.Download for Apple iOSDownload for Android
Configure your router
If you prefer to use your own router, it should be super easy and will usually connect automatically. We’d recommend confirming that the router you want to use is compatible before getting started. If it is, you should be up and running within a few minutes
Any fibre modem from BigPipe, Skinny, ZeroNet, My Republic, or a Fritzbox from 2Degrees will need to be manually configured.
If your router is compatible and isn't connecting automatically, you’ll need to update the configuration of your modem manually with the settings below.
- WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
- 802.1Q: Enabled
- VLAN ID (802.1Q): 10
- 802.1P (Priority): 0
- IP Version: IPv4 or IPv6
- MTU Size: 1492 or 1500
- NAT: Enabled
If you are not sure of your password to log into your router, do a hard reset to change your password to the default one listed on your device.
Google your router type if you're not sure on how to hard reset, the manufacturer will have some instructions on how to do this.
Bring your own device FAQs
Most routers that support modem DHCP and VLAN Tagging should be able to be set up with us - but we’ve created a list of the ones that have been tested so far.
Routers that will generally "plug and play" with no extra steps required:
- Spark HG659b
- Spark NG630a
- Spark HG630b
- Huawei HG659
- Vodafone HG659
- Vodafone Huawei DN8245
- Vodafone Ultra Hub
- Stuff Fibre RT-AC58U
- Stuff Fibre RT-AC55U
These routers are also compatible but will need to be manually configured using the process mentioned further up the page:
- BigPipe Smart Moden (Arcadyan VRV9517)
- Skinny HG659
- 2Degrees Fritzbox 7490
- Orcon Fritzbox 7490
4G wireless modems from Skinny, Spark or Vodafone unfortunately won’t work with Electric Kiwi broadband. If you're currently using one of those or a Contact NF18 router, you'll need to select the option for us to send you a replacement when you join.
Dynamic Host Configuration Protocol (DHCP) — a server service that enables the server to dynamically assign IP addresses (a unique address that identifies a device on the internet or a local network) to network clients.
At first glance, this may not seem super important. Bear in mind though, on an IP network, each network client must have a unique IP address and an appropriate subnet mask. Without these items, a client cannot communicate on the network. For example, if two clients have the same IP address, neither will be able to communicate on the network.
VLAN Tagging or VLAN 10 ensures prioritisation of voice services on fibre circuits. Most ISPs in NZ have this enabled and set as default within their modem’s firmware.
Generally third party modems will work with our fibre services, however My Republic’s modem has the VLAN setting removed as they do not use it with their service. In these cases, customers won’t be able to add VLAN 10 within the modem settings and will need to have VLAN Tagging turned off on our end – just drop us a line.
If you want to use the Google Wifi Mesh System as a router, you’ll need to contact our team to go through some extra steps.
Drop the team on live chat a line and we can send you a new router quick smart.
We only supply properties with fibre already installed, so can’t help with the installation side of things. This may change in future though, so keep your eyes peeled.
At this stage we don't, so bear this in mind if you switch - you'll need to look into other solutions for making calls.
Most things should be covered in the FAQ's on our main broadband page. But if there's anything else you need to know, just give us a buzz on live chat.